A touch,not a change.

The doctor, every time, without exception. Rita is a nurse and Sarah runs the laser; neither of them holds a syringe. If a clinic will not answer this question plainly, ask it again.

Medical-grade and FDA-approved, and we name them in the consultation. We do not print brand names on the website — publishing them is an advertisement for a prescription product, and the honest place to discuss what is going into your face is a room with a doctor in it.

Most people say three out of ten. Numbing cream for anything with a needle, fifteen to thirty minutes beforehand, and a cold pack in your hand while it happens. Laser stings and is over quickly; threads are the one treatment here that is genuinely uncomfortable, and we say so before you book.

Possibly. It is likeliest with lips and around the eyes, it is not likely with Botox, and it lasts three to five days. No blood thinners or alcohol for 48 hours beforehand halves it. Arnica helps. We will tell you before you book if the timing is wrong for something you have coming up.

Botox in three to ten days. A filler looks like itself immediately and settles over a week. Skin boosters, laser and the skin programmes show after the course, not after the first session — and we would rather tell you that now than have you disappointed in four weeks.

About a third of the patients. Mostly laser hair removal, masseter Botox and the skin programmes. Nobody is asked to explain themselves at reception.

No — not injectables, not laser, not peels. That is the whole answer, and the doctor will explain the reasoning if you want it. Come back afterwards; we will still be here.

Eighteen. We do not treat anybody younger, with or without a parent, and we are not open to a conversation about it.

Twenty-four hours' notice and there is no charge. Less than that and we ask for the consultation fee, because the hour was held for you and somebody else wanted it.

US dollars — cash, card or transfer. The price you were quoted in the consultation is the price at the desk, and there is nothing added at the end.

In the building. Take the lift to the third floor; the door has no sign on it, which is deliberate.

Because the goal of every treatment we do is that nobody can tell you had it. If what you want is a visible change, we are not the wrong clinic to ask — we are just the clinic that will tell you honestly whether what you want is what we do.